Welcome To Travel.jumia.com Website
Welcome on travel.jumia.com website (hereinafter referred to as the "website"). The terms and conditions below (hereinafter referred to as "Terms and Conditions") apply to the whole website, to all its parties, its subsidiaries and to all the websites that mention these terms and conditions.
The website is owned and operated by the AIS SAS, with its head office at 24 rue Clichy, 75009 Paris, France.
Through our website, we (Travel.jumia.com) provide an online accommodation, flight & transportation online marketplace platform through which providers of temporary accommodation (hotels, apartments, villas, lodges, camps, bed and breakfasts, known collectively as the “accommodation(s)”), air travel providers (airline, travel agents), & tour operators can advertise their rooms, flights and tour services for booking, and through which visitors to the website can book such rooms, flights & tour services. By making a booking through Travel.jumia.com you enter into a legally binding agreement with the accommodation provider, air travel provider or tour operator at which you book. We only act as an intermediary to facilitate the booking. In the case of post-payment bookings our role is limited to the transmission of information between you and the accommodation provider, air travel provider or tour operator. In the case of prepayment, we also manage the payment between you and the accommodation provider, air travel provider and tour operator. The information provided by us to visitors of our website is provided to accommodation providers, air travel providers and tour operators. Accommodation providers, air travel providers and tour operators are given access to a portal through which they can manage and are responsible for information about their accommodation, flights and tours, including rates and availability. As such, while we try to ensure that all information on our website is accurate at all times, we cannot guarantee accuracy and hence cannot be held responsible for any inaccurate information or non-delivery information. Nor can we be held responsible for any interruptions, breakdown, repair, upgrade or maintenance of our website. Our website is not, and should not be considered a recommendation of the quality, value, service level or rating of any services availed by the accommodation providers, air travel providers or tour operators.
Services provided are exclusive of park or any other entry or activity fees unless expressly stated in the package. Any issues related to accommodation, transport or activities will fall under the responsibility of the third party in charge (transport company, hotel, travel agency, or other party..).
Prices on Travel.jumia.com are highly competitive and contain no hidden charges. The price shown is the total price payable for the room or flights as advertised, including VAT and all other taxes (subject to change of such taxed). The hotel or airline may offer optional facilities and activities at an additional charge.
We want to ensure you pay the lowest price possible when booking through Travel.jumia.com. We regularly check our prices vs competitors and show the “Best Price” icon against hotels where we believe we have the best price for the same combination of room type and hotel policies. While we endeavour to be accurate at all times, the “Best Price” sticker is not a guarantee that the same or lower price cannot be found elsewhere.
The currency converter is for information purposes only and should not be relied upon as accurate and real time. Currencies are selected by each hotel individually. The true price to be paid in another currency will be shown at the time of payment.
Our service is free of charge. Unlike some other hotel and flight booking websites we do not charge our customers a fee for making bookings.
Many accommodation providers and air travel providers offer the option, or require, to pay fully at the time of confirming your booking. Online payments can be made with Credit or Debit cards through our secure third party online payment provider. Cards which are accepted include Mastercard, and Visa, but will depend on your country of origin and the country of the accommodation you are booking.
Please note that depending on the cancellation policies of the accommodation or airline ticket you are booking, refunds may not be possible in the case of cancellations or changes to your booking. Please carefully check the cancellation policies of hotels and air travel providers before confirming your bookings.
We take measures to prevent and detect credit card fraud. In the event of credit card fraud most banks or credit cards bear the risk and cover charges associated with such misuse (sometimes subject to a deductible). If you believe you have been a target of credit card fraud on Travel.jumia.com, please contact us and we will assist wherever we can to minimise your losses.
By making a booking with an accommodation provider or air travel provider, you accept the cancellation and no-show policy of that accommodation provider and air travel provider, and any other terms and conditions specific to that accommodation provider. The cancellation and no-show policy of each hotel is made clearly available on our website prior to booking. However, the cancellation and no-show policy of each air travel provider can be found on the air travel provider’s website. We recommend that you ensure you have read the cancellation policy fully before completing your booking. If you purchased a ticket powered by our partner Kiwi, then you can get more information on their website at: https://www.kiwi.com/pt/pages/content/legal
If you wish to modify or cancel a booking, please refer to the instructions laid out in your booking confirmation email, or contact our customer service by telephone, where we will be happy to help. Please note that depending on the cancellation policy of your chosen accommodation provider or air travel provider, you may not be entitled to a full or partial refund.
It is your duty to ensure that you are in possession of all relevant travel documents prior to commencing with your travels. For example, you must be ready to show your passport or identity document and e-ticket at the check-in counter of the airline concerned, or, to the extent applicable, your passport or identity document at the check-in counter for your accommodation. The requirement to have a valid passport or identity document will apply to all members of a travelling party and for each minor travelling (including infants).
We may include links to third party websites at any time. However, the existence of a link to another site should not be considered as an affiliation or partnership with a third party or seen as a support of a particular website unless otherwise specified.
In the case that a user follows a link to another site, he/she does it at his/her own risk. We expressly decline all liability for any content, including information, products and services, available on third party websites.
The creation of a link to our site is strictly forbidden without our prior written consent. Additionally, we reserve the right to revoke our consent without notice or justification.Some of our content is provided through 3rd party suppliers and is subject to supplier's T&C.
The default ranking of hotels on our website is “most popular” of “recommended”. You may choose to rank hotels in other ways for your convenience such as “price” or “stars”. Please note that the default ranking uses an algorithm based on multiple criteria.
After your stay we may ask you to complete a guest review giving your feedback on your chosen accommodation. The information in this guest review becomes the property of Travel.jumia.com and may be used by us on the website to inform future guests of your opinion, for marketing of our website or specific accommodations and/or for any other purpose we see fit, for example on social media platforms, newsletters or apps.
We reserve the right to adjust, refuse or remove guest reviews at our discretion. The guest review should be regarded as a survey asking for your honest opinion, and does not include any offers or incentives.
Unless otherwise stated, the technology and software required for our website or used by our website, and the intellectual property rights of content, information and material on our website, are owned by Travel.jumia.com, its parent companies, suppliers or providers.
Travel.jumia.com retains all rights, title and interest in and to all intellectual property rights, the look and feel (including infrastructure) of the website and service provided. Intellectual property rights include all guest reviews, original content and translated content. You are not entitled to copy, scrape, integrate, utilise, combine or otherwise use the content of the website without our express, written permission. To the extent that you would otherwise own any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Travel.jumia.com. Any unlawful use will constitute a material infringement of our intellectual property rights (including copyright and database right).
Jumia Travel is constantly striving to reduce and minimize the effects of fraudulent credit card transactions. In this regard, we reserve the right to carry out random checks and the possibility of requesting a colored copy of the cardholders credit card and passport/national I.D. In such circumstances we will attempt to contact you, using the phone number and email address you provided at the time of the booking. In the event of not being able to contact you, your purchase shall be automatically moved to payment at hotel or cancelled. We also reserve the right to move your booking in payment at the hotel or cancel it in case the documents you transferred to us do not pass our security check. Also note that Jumia Travel cannot ensure the availability of the services until the purchase is duly processed. Please bear in mind that those controls are designed to protect our customers from fraudulent use of their credit cards on our website.
To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with French law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of France.
These terms and conditions may have been translated from English into other languages. These translations are courtesy translations only and you cannot derive any rights from the translated version(s). In the case of any dispute over the content or interpretation of these terms and conditions, the English version will prevail and be conclusive (to the extent permitted by law). The English version of these terms and conditions is available by selecting the English language on our website, or will be sent to you in writing on request.
In the case that any provision of these terms and conditions becomes or is deemed invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such case, the invalid provision shall be enforced to the maximum extent permitted by applicable law, and you will agree to accept a similar effect given the contents and purpose of these terms and conditions.
Only one promotional code can be used per order. Promotional codes are not valid in conjunction with any other promotion. The promotional code allows you to receive 30% discounts capped at 20 Euros (or the equivalent local currency), with a minimum spend of 20 Euros in all countries.
To use the promotional code on the Jumia Travel website, simply enter the code in the promotional code box at the checkout and click update before paying so that the discount is applied. The promotion code cannot be used after you’ve placed your order.
Jumia Travel reserves the right to vary these conditions of use or to withdraw promotional codes at any time.
Unless otherwise stated, and notwithstanding the communication channel used, all promotional codes and/or discount codes produced by Travel.jumia.com are only applicable to hotels located in the following countries in Africa: Kenya, Uganda, Tanzania, Ethiopia, Zimbabwe, Zambia, Namibia, Malawi, Botswana, South Sudan, Djibouti, Nigeria, Rwanda, Ghana, Cameroon, Senegal, Ivory Coast, Algeria, Congo, Burkina Faso, Mali, Mozambique, Mauritania, Togo, Gambia, Cape Verde.
In line with applicable local laws, certain restrictions on room occupancy might be applied by hotels on travel.jumia.com.
By making a booking on Jumia travel, you accept to abide by all local laws and understand that hotel owners and air travel operators are at liberty to offer their inventories according to the law.